Frequently Asked Questions

What primary services do you offer?

Lucy’s Pet Pantry’s mission is to provide pet products to residents within Jasper County, Iowa, during times of hardship. Through donations from outside contributors, we will be able to provide many different pet products, including but not limited to treats, toys, bedding, prescription and non-prescription diets.

Who do you help?

·        Animals – by keeping them in their homes and out of shelters

·        People – by helping them keep the pets they love

·        The community – by reducing strain on government resources and saving ‘rehoming’ expense by shelters and rescues

Who are your typical clients?

·        All ages, races, and marital status

·        Unemployed, temporarily

·        Unemployed, permanently

·        Underemployed

·        Retired, living on social security or other limited income

·        Physically or mentally disabled

·        Homeless and/or nontraditional home (camp, etc.)

How do you help?

·        We provide up to 5 months’ food and supplies to give the client time to get back on their feet. Food and supplies are donated by individuals or purchased at wholesale. This means we may not be able to match preferred brands. If a client has a pet with special food needs, they should make a note on their application and we will try to address the need if we can. Otherwise, we give the food that we have.

How do clients find us?

·        Find us on Facebook @LucysPetPantry

·        Call (641) 521-5892

·        Email lucyspetpantry@gmail.com

·        www.lucyspetpantry.org

Where do clients pick up their supplies?

·        We provide supplies at different designated pick-up locations throughout Jasper County, Iowa.

o   Each location will be specified one week prior to distribution

o   Follow us on Facebook @LucysPetPantry for the latest updates

·        Clients are called when their supplies are ready for pickup. Two missed pickups result in a client being dropped from active status so their supplies may be given to another disadvantaged family.

·        Clients may be eligible for delivery based on their age/disability/veteran status.

What does the application process involve?

·        Clients must fill out the application form completely.

o   Applications are available by phone or email request. They are also located on our Facebook page (@LucysPetPantry)

o   Incomplete applications are not processed.

·        Clients must sign and date their applications.

o   Clients are made active based on the signature date on their signed application.

o   Undated applications are not processed.

How long does it take to get help?

·        Once Lucy’s Pet Pantry has the completed and signed application, the client is added to the waiting list.

·        Emergency food may be available, call if you have an emergent need.

o   Clients may receive emergency assistance once while they’re on the waiting list.

o   Emergency supplies may be less or different than what a client will receive once they’re active.

·        If you want to call to check the status of your application, please call no more than once.

o   Repeated calls prevent our volunteers from doing the work that moves the process along.